LINK LGO4D - AN OVERVIEW

Agent: Modifying position isn't going to trigger an Lively chat to transfer or shut - It can be however assigned to a similar agent. So with your instance, that agent would wish to change his status when he gets chaotic - not when he now will get the chat he cannot handle.When selecting which Are living chat computer software to implement, initial

Agent: Switching status won't result in an Energetic chat to transfer or close - It is really still assigned to the same agent. So in the case in point, that agent would need to alter his status when he receives chaotic - not when he by now will get the chat he can't handle.Energetic chatting one zero one. Enable prospects know that you're adhering